
Testimonials

Simon Flower
BSc. C.Eng. MIET
Managing Director of STL Ethos
Oliver Hunter. CEO Construction - Affordable Housing and Healthcare Group
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Vicky Bramley. Chief of Staff and Head of Strategy - SimplyHealth
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Charlie Dean. SVP & GM - Endoluminal BU, Intuitive
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Ambrose Conroy. Founder - Seraph
“Simon has a unique ability to quantify problems and he uses his skills to define and measure results on each of the projects he delivers. An example of the results he delivers can best be seen through a project we worked together in Canada. Simon was able to lead the analysis and measurement of the the efforts of a 120 person engineering group. Through the analysis he identified several areas of waste that were frustrating the engineers and helped to design a simple solution to address them. His solution yielded a quantifiable increase in the engineering department productivity that exceeded 30% in less than a year, while improving morale within the department. The long term benefits of his work are even better - five years on from the project the Director of Engineering has reduced his staff to 76 and supporting sales that have increased by more than 20% - These are results that the client took to the bank. I strongly recommend Simon and would gladly use his services in the future.”
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Jeremy Tait. Group Director of Insight, Data Analytics and CRM - ATG.
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Tom Harvey. Solutions Architect - Carnival UK
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Katarina Jennings. Principle Consultant - Warn + Co
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Prasad Hariharan. Managing Director - Carnival Support Services India Pvt Ltd
“I met Simon Flower when he first visited our office in Mumbai in 2014. Carnival Support Services India - “CSSI” is a 100% subsidiary of Carnival Corp. & plc, the world’s largest leisure travel and cruise ship company. CSSI had been providing Crewing Services to a few of the Carnival Brands since 1996. We had a 60 member team in 2014 primarily recruiting Indian hospitality crew for our cruise ships and on-boarding new hires and re-joiners. We also offered a Crew Payroll service to c.11K crew across multiple nationalities working with a couple of brands. Subsequent to his visit in early 2014, Simon joined the CSSI Board of Directors and was appointed CEO of CSSI and effectively became my reporting Manager. Simon was the best thing that could happen to CSSI and me. Under his leadership from 2014 – 2019, CSSI’s operations increased three fold in size and scope. Simon became the flag bearer of CSSI across the Carnival Corp. and improved the visibility of CSSI’s services across the Corporation. This resulted in more Carnival brands using CSSI’s services thus CSSI becoming a Center of Excellence for Crew Life Cycle processes across the Corporation. CSSI became the largest employer of maritime crew in India, having c.22K Indian crew under its management. Carnival brands like Carnival UK and Carnival Cruise Line also transitioned some of their key crew services like Crew Travel, Performance recording and reporting, crew compliance, etc. to CSSI. During these years, I had the opportunity and privilege to get to know Simon Flower professionally and to a great extent personally. Simon’s focus on data driven decision making, his methodical and structured approach to any issue, his great listening ability and his sheer passion for doing the right thing and doing things right has left an indelible impression on me and the entire team at CSSI. His penchant for measuring performance through SLAs and dashboards changed the way CSSI delivered its services to its customers. The entire team would look forward to his quarterly visits to Mumbai and passionate discussions relating to improving our services and expanding CSSI’s footprint across the Corporation. He trained the leadership team at CSSI in LEAN principles which helped improve our efficiencies as a Cost-Plus entity. I see Simon as a mentor who has helped shape me as a Leader. I have seen his “In God we trust - everyone else must bring data” approach as well as his ability to connect with people across organizational hierarchy and his support for the people who run the business. After his departure from Carnival UK, I may not be able to interact with him professionally but I will continue to connect with him as I believe that he would be my Coach for life.”